Choose a load location to save the log then send it to us for further analysis.Īt the same time, please let us know how you lost the data. ![]() Step 5: If still fails, please click "Help" menu next to "iBoysoft Data Recovery" and then select "Export Logs". If the recovered files are still zero bytes, restart iBoysoft Data Recovery, select the same drive and click the "iBoysoft Data Recovery" menu next to the Apple menu in the upper left corner of the screen and select "Load Session" to load the previously saved scan result for continuous recovery. Step 4: Please recover several files firstly and then check. Step 3: Please click the first button under the Search box to save the scan result. Step 2: Once all your lost data is found, please click Stop button to abort the scan process, don't need to wait for 100% scan completing. It has immense capabilities but in the free trial, only scanning and previewing are allowed. Step 1: Start iBoysoft Data Recovery, select the drive to scan the lost data. iBoysoft is a data recovery software primarily designed to rescue your precious pictures, videos, music, and all other deleted files from FAT32, NTFS, exFAT, and APS drives. ![]() ![]() If you are running iBoysoft Data Recovery in macOS, please try following solution and send us the log for further analysis: If you are running iBoysoft Data Recovery in macOS Recovery mode, please send us the log output in Terminal for further analysis. A: If the files are not showing zero bytes in iBoysoft Data Recovery, according to your situation, your drive has been unstable or has a hardware issue after it is unmounted/corrupted so that it is why the recovered files are zero bytes.
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